Frequently Asked Questions

What to Know Before Your Stay

What are the check-in and check-out times?

Check-in begins at 4:00 p.m. and checkout is at 11:00 a.m.

Do you offer early check-in or late check-out? Is there a fee?

Early check-in and late checkout are available options, subject to availability.

What is the hotel’s cancellation policy?

Cancellation and prepayment policies vary according to your accommodation type and specific rate plan.

Is the front desk staffed 24 hours a day?

Yes, our hotel features the attention of a friendly 24/7 front desk staff to assist you throughout your stay.

What is the minimum age to check in?

The minimum age to check in to our property is 21.


Are there any additional fees or surcharges?

There is an additional $100 incidentals hold that is refunded at check out.

What is the deposit and guarantee policy?

Guests are required to present a valid photo ID and credit card at check-in to guarantee the reservation and cover incidentals.

What payment options are available?

We accept major credit cards for payment, and please note that cash is not accepted as we are a cashless property.

Safety & Policies

What safety measures or security features does the hotel have?

The front door is locked from 7pm to 7am and requires a code to get in.

Do you have a smoking policy?

Yes, our entire property and all guest accommodations are 100% non-smoking.

Are there any additional resort or facility fees?

No

Parking & Transportation

Is parking available at the hotel?

No, there is no onsite parking available at our property.

Is parking free or is there a fee?

Guests who are driving can utilize nearby public paid parking facilities for an additional cost.

Do you offer valet parking?

No, we do not provide valet parking services.

Do you have EV charging stations?

No, our property does not feature EV charging stations.

Is airport transportation or shuttle service available?

No, we do not offer a dedicated airport shuttle or transportation service.

Are there taxi or rideshare services nearby?

Yes, our central location in the East Market district ensures effortless access to local taxis and rideshare options

Dining

Is there an on-site restaurant or bar?

No, we do not operate an on-site restaurant or bar, but our front desk staff is always eager to recommend fantastic local eateries nearby.


Do you offer room service?

No, we do not offer traditional room service.


Is breakfast included? If not, is it available for purchase?

No, breakfast is not provided or served at our property

Are there any nearby restaurants you recommend?

Our knowledgeable 24/7 front desk staff can gladly share their favorite downtown Philadelphia restaurant recommendations during your stay.

Are reservations required, and how far in advance should I book?

Yes reservations are required and can be booked up to one year out.


Is the restaurant open to non-guests, and what are the hours for each meal service?

We do not have an on-site restaurant facility


Leisure & Activities

Do you have a pool? Is it heated/indoor/outdoor?

No, our property does not feature a swimming pool.


Are there any activities or entertainment options at the hotel?

Guests can socialize and relax on our chic rooftop terrace, which features a club room, indoor and outdoor seating, a barbecue area, and an inviting firepit. 


Is there a fitness center or gym on-site?

Yes, we offer an on-site fitness center on our rooftop level for you to stay active during your visit.


Are there any family-friendly activities nearby?

Yes, families can explore interactive science exhibits at The Franklin Institute, take a picnic to Rittenhouse Square, or visit iconic historical spots like the Liberty Bell just a short walk away.

Spa

Are spa services available to non-hotel guests, and how far in advance should treatments be booked?

We do not have an on-site spa facility


What are the hours and access policies for key amenities (pool, fitness center, spa)?

24/7


Is gratuity included in the service price, or is it added at checkout?

We do not ask for gratuities but they can be given to any employee at anytime.


Location & Nearby Attractions

What are the closest attractions or points of interest?

The Pennsylvania Convention Center, Independence National Historical Park, the Liberty Bell, and The Franklin Institute are some of the premier attractions closely situated to our location


How far are you from the airport/downtown/beach/major landmarks?

We are located directly in Philadelphia's downtown Center City and are positioned about 10 miles from the Philadelphia International Airport (PHL).


Is the hotel near public transportation?

Yes, our property connects seamlessly to the city via the Spring Garden Station and nearby transit routes.


How accessible is the hotel via public transportation, and how walkable is the surrounding area?

The surrounding Center City neighborhood is remarkably walkable, and our close proximity to the Spring Garden Station makes public transportation easily accessible. 


How far is the hotel from the airport, and what transportation options are available (including approximate costs and travel times)?

We are situated 10 miles from Philadelphia International Airport (PHL), making taxi and rideshare services an efficient mode of transit. 


Is the hotel located in a quiet area, or in a more active neighborhood?

We are situated in the dynamic and active East Market district right in the center of Philadelphia. 


Does the hotel offer shuttle service, and what transportation options are available to and from the property?

No, we do not operate a shuttle, but guests can easily use local rideshares or catch public transit at the Spring Garden Station.


What restaurants, shops, or attractions are within walking distance of the hotel?

Independence National Historical Park, the Liberty Bell, and the lively East Market district are all easily walkable from our front doors. 


Is the hotel within walking distance of major attractions, and how easy is it to get around without a car?

Yes, we are highly walkable and a short distance from major sights like the Pennsylvania Convention Center, meaning guests can easily navigate the surrounding area without a vehicle. 


What parking options are available on-site, and what are the costs (valet, self-parking, EV charging)?

We do not provide on-site parking, but guests can secure self-parking at nearby paid public lots.


Pets

Do you allow pets? What is your pet policy?

Yes, we allow your dog or cat (up to 40 pounds) to stay with you in our designated pet-friendly apartments.


Are there pet amenities or designated pet areas?

No

Is the hotel pet-friendly, and what fees apply (per night or per stay)?

Yes, our property is pet-friendly, and bringing your companion requires an additional fee.

Where are pets permitted on the property (rooms, common areas, outdoor spaces)?

Pets are permitted within our designated pet-friendly guest apartments. 


Are there size or breed restrictions for pets?

We happily welcome dogs and cats weighing 40 pounds or less.


Are there designated pet relief areas on or near the property?

No

Additional Guest Services

Do you offer luggage storage?

Yes we have free lockers available 


Is there a concierge or guest services desk?

While we do not have a formal concierge, our attentive 24/7 front desk team is ready to answer questions and assist with any service requests


Can I ship packages to the hotel?

Yes please put the guests name and room number


Do you offer laundry or dry cleaning services?

Yes, to help ensure a seamless stay, every apartment residence is outfitted with a personal in-unit washer and dryer.

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